Welcome to Pure Petals. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or shopping from this website, you accept and agree to be bound by these terms.
1. General Information
Pure Petals is a registered skincare brand operating under Pakistani law. All products offered on this website are formulated, manufactured, and tested according to legal and regulatory standards, including certification by PCSIR (Pakistan Council of Scientific and Industrial Research).
2. Product Information
We strive to provide accurate and up-to-date product information, including descriptions, prices, and availability. However, we do not guarantee that all information is error-free. Pure Petals reserves the right to modify product details or pricing at any time without prior notice.
3. Orders and Payments
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All orders placed on our website are subject to acceptance and availability.
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Once an order is placed, you will receive an order confirmation email.
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Payments can be made via Cash on Delivery (COD), bank transfer, or any other available method mentioned on our checkout page.
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In case of payment failure or delay, your order may be canceled.
4. Shipping and Delivery
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We offer delivery across Pakistan through registered courier partners.
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Orders are typically processed within 2–3 business days. Delivery times may vary based on your location.
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Any shipping delays caused by external factors (weather, courier strikes, etc.) are beyond our control.
5. Returns and Exchanges
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Due to the nature of skincare products, we only accept returns/exchanges in case of damaged, defective, or wrongly shipped items.
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Customers must report issues within 48 hours of receiving the order, along with photo/video proof.
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Products must be unused and returned in original packaging.
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Refunds, if approved, will be processed within 7–10 working days.
6. Intellectual Property
All content on this website, including logos, product names, images, designs, and written materials, is the intellectual property of Pure Petals. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
7. Privacy Policy
Your personal information is kept secure and confidential. We do not sell or share your data with third parties without your consent. Please read our Privacy Policy for more details.
8. Limitation of Liability
Pure Petals shall not be held responsible for any indirect, incidental, or consequential damages arising from the use or misuse of our products. Always perform a patch test before using any new skincare product, especially if you have sensitive or allergy-prone skin.
9. Changes to Terms
Pure Petals reserves the right to update or change these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes.
By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
For any questions, please contact us at:
📧 support@purepetals.co
📞 +92 300 1407276
