Welcome to Pure Petals! Below are some common questions our customers ask. If you don’t find your answer here, feel free to contact us directly.
1. Are Pure Petals products safe for all skin types?
Yes! All our products are carefully formulated and tested by PCSIR to ensure they are safe and effective for all skin types, including sensitive skin. However, we always recommend doing a patch test before using any new product.
2. Are your products dermatologically tested?
Yes, our products are tested and certified by PCSIR (Pakistan Council of Scientific and Industrial Research) to meet safety and quality standards.
3. Is Pure Petals a registered brand?
Absolutely. Pure Petals is a legally registered skincare brand based in Pakistan, committed to offering high-quality and trustworthy products.
4. How can I place an order?
Simply browse our website, add your desired products to the cart, and proceed to checkout. You can choose Cash on Delivery (COD) or other available payment options to complete your purchase.
5. Do you offer delivery all over Pakistan?
Yes, we deliver to all cities and towns across Pakistan through our trusted courier partners.
6. How long does delivery take?
We usually process orders within 2–3 business days, and delivery can take 3–5 business days, depending on your location.
7. Can I return or exchange a product?
We only accept returns/exchanges in cases of damaged, defective, or incorrect products. Please contact us within 48 hours of receiving your order and share photo/video proof.
See our Refund and Return for full details.
8. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Please contact us immediately with your order number to cancel.
9. Do you test on animals?
No, all our products are cruelty-free. We never test on animals.
10. How can I contact customer support?
You can reach us through:
📧 support@purepetals.co , www.purepetals.co.uk@gmail.com
📞 +92 300 1407276
📱 Or message us via our official Instagram or Facebook pages.
